Connecting data between different systems using API’s or system level connections is an integral part of any digital transformation. Businesses can create a digital mesh using a variety of hand-picked systems rather than finding a one-size-fits-all solution.
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Callback
The Call Center School Launches Free Course on Working Remotely for Contact Centers
At The Call Center School, we create engaging e-learning courses for training contact center employees (for frontline agents, supervisor, quality assurance, and workforce management). With the current outbreak of the coronavirus, contact centers face an entire new set of challenges.
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Social Media - A Challenge and Opportunity for Customer Service
Social Media has been adopted, by and large. Whether or not you’re an avid tweeter or adding to your Instagram story daily, it’s safe to say social media is here to stay. What does this mean for businesses? Well, most companies today have embraced social media platforms for marketing
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Call Notes
Studio Stories: How PowerDMS kept their customers informed and supported
A document management solutions provider, PowerDMS helps other companies ensure staff has secure access to critical content and the ability to publish important policies and procedures to their communities. Headquartered in Orlando, Florida
Employee engagement is defined as the emotional investment employees make in their organizations. It is the passion
Zola M. Powell
Manager
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Call Center
Build a better employee experience with Talkdesk Workforce Engagement Management
According to renowned author and motivational speaker Simon Sinek, “When people are financially invested, they want a return. When people are emotionally invested, they want to contribute.” This simple insight helps quantify why leading organizations around the world are seriously invested
Steave: What is classified ads and business directory,?
Anna: Gotodir is a modern and simple WordPress theme for classified ads
Steave: It's fast, responsive and built around awesome free WordPress plugin for directory and listing.
Anna: The theme is extremely easy to set up and run.
7 sure-fire techniques to deliver customer
Customer-centric companies who have made the transition to work-from-home
Internet Travel Solutions moves hundreds of agents to remote work with IQcall
ITS agents can also take advantage of valuable insights due to Talkdesk’s strong analytics and reporting capabilities. This AI-infused solution delivers both historical and real-time data that allows agents to access relevant customer information and offer personalized interactions.